Customer Care

At Wizda Solutions, we are committed to providing exceptional customer service. Our dedicated support team is here to assist you with any questions, concerns, or technical issues you may encounter.

Contacting Support

The best way to reach our support team is by emailing us at support@wizda.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 business hours.

Hours of Operation

Our customer care team is available from Monday to Friday, 9:00 AM to 6:00 PM (IST). We are closed on major public holidays.

Service Level Agreement (SLA)

For clients with an active support contract, we adhere to the Service Level Agreement outlined in your contract. Critical issues are typically addressed within 4 hours, while non-critical issues are handled within one to two business days.